Privacy Policy and Terms and Conditions

In General

Terms of agreement for online trading between “Jeenjewels” and the user of this website “you”.

Please read terms and conditions before purchasing items.  Purchase Items if you agree with the following.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the whole Website. Due to non-operation of the website/systems, if any information is not received by the customer, JeenJewels will not be responsible for the same.

Privacy Policy

JeenJewels values the trust that you have placed in us. We are committed to protecting your privacy. The following details our Privacy and Security Statement

 What information is collected? 

We collect only relevant and absolutely required information from you that is required to fulfill the orders. We collect information from you that you provide when you login, join our mailing list, register with us or ultimately when you place an order. The type of information collected includes your full name, contact details such as email address, postal address and phone number. We do not save your credit card number.  

How is my information used? 

 When you make a purchase at our website at JeenJewels.com, we use your information collected above to process your order. We also use the information that you have given to us to answer questions about your order such as order status. If we are going for a refund, then we use this information again. If you have opted to receive our newsletter, we may use your information to provide you with periodic emails about JeenJewels merchandise, services and promotions. 

Will my information be shared? 

We respect your privacy. JeenJewels will not sell or rent the personal information you provide to us online to any third party. We take the information you have provided to us very seriously. Your information is not shared to any 3rd party companies. We may share aggregated statistical or demographic information about you with third party companies in a manner that does not reveal your personal identity. Even if you have not choose to receive emails from us, we may send you email updates about your order and your refund processes. If you are visiting JeenJewels.com through a link via another website such as a search engine, information about your visit may be collected by the provider of such website. In this case please review privacy policy of such website. 

How do I access or change my information?

If at any time you want to change or review the information you have provided to JeenJewels.com, you may login into your account at our website. You will be then able to view any information that we have stored for you in your account and you are able to change or update the same. 

What are cookies? JeenJewels.com use of cookies?

Cookies are bits of information that are automatically stored on your computer's hard drive to recognize your preferences in order to make shopping easier. Like all major websites, we use cookies to help us provide you with more better shopping experience on our website. Cookies do not contain any personally identifiable information, such as your name, address or any financial information saved on your computer. You can refuse cookies by turning them off in your internet browser. In order to disable cookies, please consult your browser's help section for instructions. 

How does JeenJewels.com protect my order information?

Please note that our entire website JeenJewels is in secure mode and uses the https encryption technology. You can determine the security of your connection by looking at the bottom of your internet browser window. After you have accessed our website, a solid key or a closed lock will be displayed. This will indicate that Secure Sockets Layer (SSL) is active.You can also double-check by looking at the URL line of your browser. When accessing a secure server, the site address will change from "http" to "https".

What if there are changes to this statement or if I have other questions?

If you have any further questions, please don't hesitate to contact us by email at info@JeenJewels.com

JeenJewels.com reserves the right to change its policies without any prior notice.

Returns Policy

Jeenjewels does offer change of mind returns or exchange, but is happy to refund or replace faulty items.

If the items received are faulty you may return them in accordance with the following process. You must notify Jeenjewels via email (info@Jeenjewels.com) within 15 days of accepting delivery in writing stating the reasons for your return in order to obtain a Return Authorisation (RA) number.

You must arrange for the return of the goods within seven days after such notification.

For your returns to be accepted you must provide proof of purchase. The goods must arrive in the same condition as they were sent. This includes the original packaging, tags being still intact, items not being worn or altered. 

If the requirements are not satisfied, Jeenjewels reserves the right to refuse to accept a return.

Images

All pictures and images on the website are representation  of actual items. The images are enlarged to show the design and details. The pictures do not represent actual sizes for ring, stones or setting.  All items are handcrafted and our experienced jewelers work hard to ensure the actual items are made as close as possible to the images. 

Certification

Unless otherwise mentioned, the items come with a company certification. GIA/EGA certifications are only accompanied with the items where specifically mentioned. 

Prices

All prices on the website are quoted in US Dollars. If a purchase is made from a country other than United States of American, there be interntional service charges by your bank/credit card. We are not responsible for the exchange rate, service charges by the financial institution used by the customer to make the payment. 

Exclusions

Jeenjewels cannot accept a return where the product has sustained damage due to accident, inappropriate use, alterations, abuse, lack of reasonable care or performance of services or repairs by unauthorized jewellers/repairers whether these were determined by Jeenjewels, the manufacturer or repair agent.

Any or all alternations to the purchase should be authorized by JeenJewels in writing and unless otherwise mentioned by one of our representative. If any alternations are done without prior knowledge of JeenJewels, this would render the product unreturnable and JeenJewels cannot bear any cost of such alterations.

Privacy

You will be asked for information that is relevant to your return or to satisfy legislative requirements. 

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute as criminal offence and Jeenjewels will report and disclose your identity to the relevant law enforcement authorities.

We will not be liable for any loss or damage caused by a distributed virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remain the property of Jeenjewels and are protected by copyright laws and treaties around the world. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Jeenjewels Community Areas Registration

Jeenjewels reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way. If you use multiple logins for the purpose of disrupting the community you may have action taken against all of your accounts.

Transactions on our Site

We reserve the right to refuse any order you place with us at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per business or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit, prohibit or cancel orders that, in our sole judgment.

Submission of material

By submitting any material to us, you automatically grant Jeenjewels the royalty-free, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also acknowledge that Jeenjewels is not obliged to publish any material submitted by you on any Jeenjewels publication.

Failure to comply

If you fail to abide by these Community Rules you may be sent an email to inform you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.

This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of Jeenjewels.

Jeenjewels reserves the right to delete any contribution, or take action against any Jeenjewels account, at any time, for any reason.

If you do not want to grant Jeenjewels the permission set out above on these terms, please do not submit or share your contribution on the Community website.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees made as to delivery times are limited to Australia and subject to any delays resulting from postal delays for which we will not be responsible.

In order to contract with Jeenjewels you must be over 18 years of age. When placing an order you undertake that all details you provide to us are true and accurate and if paying with credit or debit card or PayPal, that you are the authorised user or have permission from the authorised user.

We supply our products all over the world. There are additional shipping cost to all our customers outside of US and Canada any related charges like customs/duty/VAT etc. for the shipments because of inbound shipments to their country is not a responsibility of JeenJewels. The customer will have to bear such charges.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If we cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of GST within Australia. Delivery costs if applicable will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Discount Codes/Coupons

We may from time to time offer promotional discount codes or Coupons which may apply in respect of any, or certain specified, purchases made though this Website.

Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by. We can’t accept any responsibility for stolen or deleted gift vouchers. Unfortunately we can’t be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect.

We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the size and capacity of the recipient’s mailbox or any other factors outside of our control.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Jeenjewels and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Indemnity

You agree to indemnify, defend and hold harmless Jeenjewels, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.

Variation

Jeenjewels shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We will act quickly to resolve any complaints, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Jeenjewels. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Jeenjewels.

You agree to comply with all the above when accessing or using our Services.